Client satisfaction ratings
Stephenson Harwood was classed among a small group of 'standout advisers' in the 2009 Client Satisfaction Report.
The report - conducted by Legal Week Intelligence, the research arm of Legal Week magazine - was the outcome of a survey of general counsel, board directors and others at some 680 UK companies, including 60% of the FTSE 100. In its findings on Stephenson Harwood, the report notes:
"In client's eyes Stephenson Harwood is a compelling proposition. It offers good value for money in standard cost and billing terms with a score of 7.0 slightly above the City average of 6.9. Added to that a score of 6.0 for its approach to alternative billing, it seems to be getting the product pricing in the right area.
This does not seem to be at the expense of the quality of advice where it scores 8.8 for quality of legal advice and a very impressive 9.0 for commercial advice – one of the highest scores in the survey. Service delivery scores a 8.5, which is comfortably above the City average of 8.0 and the international average of 8.3.
Where Stephenson Harwood seems to be winning clients, however, is with its personal partner relationships, where it scores a survey high of 9.5; The City and international averages for this section is just 8.1 and 8.3."
Average score: 8.3
Ranking – Overall: 5
Ranking – London: 2
Best for: Personal/partner relationship: 9.5